pklv Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data pklv collects from players in Bangladesh, why we collect it, how we use and protect it, and what rights you have regarding your information. We are committed to full transparency in every aspect of our data practices.
Our Core Privacy Commitments
At pklv, we believe that responsible data handling is as important as responsible gaming. The six principles below summarise how we approach privacy for every player on our Bangladesh platform. Full details for each commitment are contained in the sections that follow.
Minimal Data Collection
pklv collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and legal compliance. We do not collect data speculatively or sell player profiles to third-party advertisers.
Secure Storage
All personal data held by pklv is stored on encrypted servers protected by industry-standard security protocols. Access is restricted to authorised personnel only, and all internal data access is logged and audited regularly.
No Data Selling
pklv does not sell, rent, or trade your personal information to third-party marketing companies or data brokers under any circumstances. Your data exists solely to support your gaming experience and to meet our legal obligations.
Your Rights, Respected
Players have the right to access, correct, and request deletion of the personal data pklv holds about them. We respond to all verified data requests within 30 days and provide clear explanations of any data we are legally required to retain beyond that period.
Transparent Cookie Use
pklv uses cookies and similar tracking technologies exclusively to operate the platform, detect fraud, remember session preferences, and understand aggregate platform usage. We do not use third-party advertising cookies or cross-site tracking pixels.
Defined Retention Periods
Personal data is retained only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. Transaction and KYC records are retained for the legally mandated period then securely deleted.
Data We Collect
When you interact with the pklv platform — whether by visiting our website, creating an account, making a deposit, or placing a wager — we collect certain categories of personal data. The specific data we collect depends on the nature of your interaction with us. The table below sets out each category, the specific data points within it, and the reason we collect it.
| Data Category | Specific Data Points | Purpose of Collection |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, National ID Card (NID) number, passport number, photograph (from ID documents) | Account registration, age verification (18+ enforcement), KYC compliance, and anti-money laundering checks |
| Contact Data | Email address, mobile phone number, residential address (street, city, division, postal code) | Account communications, transaction notifications, support correspondence, and fraud alerts |
| Financial Data | bKash wallet number, Nagad account number, Rocket account number, Upay account details, bank account number and branch details (where applicable), transaction reference numbers | Processing deposits and withdrawals in BDT, verifying payment method ownership, and complying with financial crime prevention obligations |
| Technical Data | IP address, device type and model, operating system and version, browser type and version, screen resolution, device fingerprint identifiers, time zone (Bangladesh Standard Time assumed) | Fraud prevention, duplicate account detection, platform security monitoring, and session management |
| Usage Data | Pages visited, games played (cricket betting, slots, Teen Patti, Multi Bet, live casino), session duration, bet amounts and frequencies, login timestamps, feature interactions | Platform improvement, responsible gaming monitoring (detecting problem gambling patterns), and personalising platform features |
| Communications Data | Live chat transcripts, support ticket history, email correspondence content, any documents voluntarily submitted to our support team | Resolving disputes, maintaining records of agreements, training and quality assurance, and satisfying legal hold requirements |
Data You Provide Voluntarily: In addition to the data collected automatically, you may voluntarily provide additional information when contacting our support team or participating in surveys and promotions. You are never obligated to provide more information than is required for the specific service you are using. However, failure to provide mandatory KYC documentation when requested may result in withdrawal holds or account suspension in accordance with our legal compliance obligations.
pklv does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a person's sex life or sexual orientation. If any such information is inadvertently provided to us (for example, within a support message), it will not be processed, stored, or used in any form.
How We Use Your Data
pklv processes your personal data only for specific, lawful purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The following list sets out every purpose for which we use personal data on the pklv platform, together with the legal basis that justifies each use.
- Account Creation and Management: We use your identity and contact data to create, verify, and maintain your pklv account. This includes sending password reset emails, account status notifications, and security alerts to your registered email address or mobile number. Legal basis: performance of a contract.
- Age and Identity Verification: We process your identity documents and date of birth to confirm that you are 18 years of age or older before allowing real-money gambling activity. This is a mandatory legal obligation. Legal basis: legal obligation (18+ age restriction enforcement).
- Payment Processing: We use your financial data to process BDT deposits via bKash, Nagad, Rocket, Upay, and local bank transfers, and to return winnings and balance withdrawals to your verified payment method. Legal basis: performance of a contract.
- Anti-Fraud and Security Monitoring: We analyse technical and usage data in real time to detect suspicious login activity, duplicate account creation, payment fraud, and other security threats. Automated systems flag anomalies for human review by our compliance team. Legal basis: legitimate interests (protecting the platform and its users from financial crime).
- Responsible Gaming Monitoring: We use your betting behaviour, session frequency, deposit patterns, and account usage data to identify early indicators of problem gambling. Where indicators are present, our responsible gaming team may proactively reach out to offer support tools. Legal basis: legitimate interests (duty of care to players) and legal obligation.
- Customer Support: We use your contact data and communications history to respond to support requests, resolve account disputes, and maintain records of agreements made during support interactions. Legal basis: performance of a contract and legitimate interests.
- Platform Improvement: Aggregated, anonymised usage data is analysed to understand how players interact with the pklv platform, which features are most valued, and where the user experience can be improved. No individual player is identified from this analysis. Legal basis: legitimate interests (improving product quality).
- Promotional Communications: With your explicit consent at registration, we may send you email or SMS notifications about promotions, bonus offers, and seasonal campaigns (such as BPL betting specials or Eid bonus events). You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support. Legal basis: consent.
- Legal and Regulatory Compliance: We process and retain certain categories of data — including transaction records and KYC documents — for the periods required by applicable law, including anti-money laundering regulations. Legal basis: legal obligation.
Automated Decision-Making: pklv uses automated systems to detect fraud, duplicate accounts, and certain responsible gaming triggers. Where an automated process results in a significant decision affecting your account — such as a temporary hold or a referral to manual review — you have the right to request human review of that decision. Contact our support team via live chat to exercise this right.
Cookies & Tracking
pklv uses cookies and similar client-side storage technologies (such as localStorage and sessionStorage) to operate the platform, maintain user sessions, detect fraudulent activity, and measure aggregate platform usage. This section explains what types of cookies we use, what each does, and how you can manage your cookie preferences.
| Cookie Type | Duration | Purpose |
|---|---|---|
| Strictly Necessary | Session | Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancer routing cookies. These cookies cannot be disabled without breaking core platform functionality. |
| Security & Fraud Prevention | Up to 12 months | Used to store device fingerprint components that help identify duplicate account attempts and suspicious login activity. These cookies support our anti-fraud and KYC compliance systems. |
| Functional / Preference | Up to 6 months | Remember player preferences such as language setting (English), display options, and last-used payment method label. These improve usability on return visits. |
| Analytics (First-Party) | Up to 13 months | Aggregate, anonymised data on page visits, session lengths, and feature interactions. Used internally to measure platform performance. No individual player is identified from analytics data. |
pklv does not use third-party advertising cookies, retargeting pixels, social media tracking buttons, or any cross-site tracking technologies. Your browsing activity on pklv is not shared with advertising networks or data management platforms.
You can manage or delete cookies at any time through your browser settings. Most modern browsers (Chrome, Firefox, Edge, Safari, and the Android browser) allow you to view, block, or delete individual cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your pklv account and using the platform. Disabling functional cookies will mean that your preferences are not saved between sessions.
Mobile App Tracking: If you access pklv via a mobile browser on Android or iOS, the same cookie categories apply. Mobile browsers support standard cookie management through their settings menus. pklv does not use mobile advertising identifiers (IDFA or GAID) for cross-app tracking.
Data Sharing & Third Parties
pklv does not sell your personal data. We share personal data only in the limited, defined circumstances described below. In all cases, data sharing is governed by data processing agreements that require the recipient to protect your data to the same standard as pklv.
- Payment Processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, we share the minimum necessary payment data (wallet number, transaction reference, amount in BDT) with the relevant payment provider to complete the transaction. These providers operate under their own privacy policies and are regulated entities under Bangladeshi financial law.
- Game Content Providers: Live casino and slot game content on pklv is provided by licensed studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, your player session ID and game result data are transmitted to the studio's servers for game logic processing. These providers do not receive your name, payment details, or contact information.
- Identity Verification Partners: To comply with KYC obligations, pklv may use a third-party identity verification service to authenticate documents (NID, passport) submitted during the verification process. The verification partner processes your document data solely for the purpose of confirming authenticity and does not retain copies beyond the verification session.
- Fraud Prevention Services: pklv uses specialist fraud detection technology that processes device fingerprint and behavioural data to identify patterns consistent with account fraud, multi-accounting, and money laundering. Data shared with these services is pseudonymised and is not linked to your real-world identity by the service provider.
- Legal and Regulatory Authorities: pklv will disclose personal data to law enforcement, financial intelligence authorities, or other competent regulatory bodies when legally required to do so. This includes responses to valid legal orders, court orders, and regulatory investigations. We will notify affected players of such disclosures where we are legally permitted to do so.
- Business Transfers: In the event of a merger, acquisition, or sale of pklv's business or assets, player data may form part of the transferred assets. In such circumstances, the acquiring entity will be required to honour the commitments set out in this Privacy Policy. Affected players will be notified in advance of any such transfer where practicable.
No Data Sales, Ever: pklv has never sold player personal data to any third party and has no plans to do so. We are an online gaming operator, not a data broker. Our commercial interests are aligned with maintaining player trust — which depends entirely on keeping your data private.
Data Retention
pklv retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The table below sets out our standard retention periods for each category of data. When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years after account closure | Anti-money laundering regulations require retention of identity verification records for a minimum of five years following the end of the business relationship. |
| Transaction Records | 5 years after transaction date | Financial record-keeping obligations require retention of deposit, withdrawal, and wager records for audit and regulatory purposes. |
| Account & Contact Data | Duration of account + 2 years | Retained during the account lifetime for service delivery, then for 2 years post-closure to resolve any outstanding disputes or regulatory queries. |
| Communications Data | 3 years from last interaction | Support transcripts and correspondence are retained to evidence agreements, assist with dispute resolution, and support legal hold requirements. |
| Technical & Device Data | 13 months from collection | Used for fraud detection and security monitoring. Retained for a rolling 13-month window to identify repeat offenders and long-running fraud patterns. |
| Analytics Data | 26 months (anonymised) | Anonymised aggregate platform usage data is retained for up to 26 months for trend analysis and platform development planning. No individual is identifiable from this data. |
| Marketing Consent Records | Duration of consent + 3 years | Records of consent given and withdrawn are retained to demonstrate compliance with marketing communications regulations. |
Where a player exercises their right to erasure (see Section 7), pklv will delete all data that is not subject to a legal retention obligation within 30 days of receiving the verified request. Data categories subject to mandatory retention periods (such as KYC documents and transaction records) will be retained for the legally required period and then deleted. During that mandatory retention window, the data will be held in a restricted-access archive and will not be used for any operational purpose.
Data Security
pklv employs a layered security architecture to protect personal data against unauthorised access, accidental loss, destruction, or alteration. The following measures are in place across the platform at all times.
Encryption in Transit and at Rest
All data transmitted between your browser or device and the pklv platform is protected by TLS 1.3 (Transport Layer Security). Personal and financial data stored on our servers is encrypted at rest using AES-256 encryption. Payment credentials such as bKash and Nagad wallet numbers are tokenised and are never stored in plain text.
Access Controls
Access to personal data within pklv's systems is strictly role-based. Only staff members whose job function requires access to a specific data category are granted access to that data. All internal data access is logged, and logs are reviewed regularly by our security team for anomalous access patterns.
Continuous Security Monitoring
pklv operates 24/7 automated security monitoring across all platform infrastructure. Intrusion detection systems alert the security team to suspicious network activity in real time. Regular penetration testing is conducted by independent security specialists to identify and remediate vulnerabilities before they can be exploited.
Breach Response
In the event of a personal data breach that poses a risk to affected players, pklv will notify affected individuals within 72 hours of becoming aware of the breach, where technically feasible. Notifications will be sent to the registered email address on the account and will include a clear description of the breach, the data affected, and the steps pklv has taken to contain it.
Your Security Responsibilities: While pklv takes extensive measures to protect your data on our side, the security of your account also depends on you. Use a strong, unique password for your pklv account. Never share your login credentials with anyone — including family members. If you believe your account has been accessed without your authorisation, contact our support team immediately via live chat so we can suspend the account and begin a security review.
Your Privacy Rights
As a player on the pklv platform, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, contact our support team via live chat on the platform or send a written request to . We will respond to all verified requests within 30 days.
- Right of Access: You have the right to request a copy of all personal data that pklv holds about you. We will provide this in a structured, commonly used, machine-readable format (typically JSON or CSV) upon verified request. Your first access request in any 12-month period is provided free of charge.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Certain data fields (such as your registered name and date of birth) may require supporting documentation before they can be amended, to maintain the integrity of our KYC records.
- Right to Erasure ("Right to Be Forgotten"): You may request that pklv delete the personal data we hold about you. We will honour this request for all data not subject to a mandatory legal retention period. Data required by anti-money laundering regulations (KYC documents, transaction records) will be retained for the legally mandated period and then deleted. Exercising this right will result in permanent account closure.
- Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, if you contest the accuracy of the data, or if you have objected to processing and we are assessing whether our legitimate interests override your objection. During a restriction period, we will store your data but not actively process it for operational purposes.
- Right to Data Portability: You have the right to receive your personal data in a portable format and to request that we transmit it directly to another service provider where technically feasible. This right applies to data you have provided to us directly and that we process on the basis of your consent or for the performance of a contract.
- Right to Object to Processing: Where pklv processes your personal data on the basis of legitimate interests (such as fraud prevention or platform analytics), you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless processing is required for legal claims.
- Right to Withdraw Marketing Consent: If you have consented to receive promotional communications from pklv (bonus offers, BPL betting promotions, seasonal campaigns), you may withdraw that consent at any time with immediate effect. Update your preferences in your account settings or contact support. Withdrawal of marketing consent does not affect the lawfulness of communications sent before the withdrawal.
Verification Requirement: To protect against fraudulent data requests, pklv will verify your identity before acting on any privacy rights request. Verification typically involves confirming details associated with your registered account. We will not action requests that we cannot verify, and we will inform you promptly if we are unable to verify your identity so you can provide additional information.
Policy Updates & Contact
pklv reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in the services we provide. When we make material changes to this policy, we will notify registered players by email to their registered address and by displaying a prominent notice on the pklv platform for a minimum of 30 days following the change.
The version number and "Last Updated" date at the top of this page will be revised whenever changes are made. We encourage you to review this Privacy Policy periodically so that you remain informed about how pklv protects your personal data. Your continued use of the pklv platform after a revised Privacy Policy has been posted constitutes your acknowledgement of the updated terms.
Previous versions of this Privacy Policy are archived and can be requested from our support team. If you have any questions, concerns, or complaints about how pklv handles your personal data, or if you wish to exercise any of your privacy rights as described in Section 7, please contact our Data Protection team using the details below.
Live Chat Support
Our English-language support team is available 24 hours a day, 7 days a week via the live chat feature on the pklv platform. Live chat is the fastest way to raise a privacy concern or initiate a data request. Support agents are trained on data protection procedures and will escalate your request to the appropriate team member where required.
Email Contact
For written privacy enquiries, data subject access requests, or formal complaints regarding data handling, you may contact us at: . Please include your registered account username and a brief description of your request. We respond to all email enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
Our Commitment to You: pklv treats every privacy enquiry with seriousness and respect. We do not dismiss, delay, or obstruct legitimate data requests. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the appropriate data protection authority or to seek independent legal advice. We will cooperate fully with any such process.
This Privacy Policy was last reviewed and approved by the pklv compliance team in January 2026. The next scheduled review is January 2027, or sooner if regulatory changes require an earlier update. By using pklv, you confirm that you have read and understood this Privacy Policy in its entirety.
Continue Exploring pklv
Now that you understand how pklv protects your personal data, explore the full platform — from live cricket betting and BPL markets to slots, Teen Patti, and our complete live casino offering.